Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account information. When you create an account, we collect your name, email address, and authentication credentials. We use Amazon Cognito for authentication and do not store your password directly.
• Reviews and feedback. When you submit a review, rating, or feedback about a venue through the Goler app, we collect the content of that submission, the venue it relates to, and the date and time of submission.
• Messages. When you send messages to venues or respond to communications through the Goler platform, we collect the content of those messages.
• Dispute submissions. If you are a venue owner and file a dispute, we collect the information you provide in that submission.
• Contact information. When you contact us via email or through the app, we collect the content of your communication.

1.2 Information Collected Automatically

• Location data. With your permission, we collect your approximate location to show venues near you and calculate distances. We do not track your location in the background.
• Device information. We collect device type, operating system version, app version, unique device identifiers, and language settings.
• Usage data. We collect information about how you interact with the Service, including pages viewed, venues searched, features used, and session duration.
• Push notification tokens. If you opt in to push notifications, we collect your device token to send you notifications.

1.3 Information from Third-Party Sources

• Public reviews. We collect and analyze publicly available venue reviews from third-party platforms to generate our quality and risk assessments.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Generate venue quality scores, risk scores, verdicts, and review integrity alerts using our AI-powered natural language processing pipeline.
• Process reviews submitted through Goler by extracting claims, classifying signals, and incorporating them into venue assessments.
• Deliver push notifications, promotional messages, and system communications.
• Facilitate communication between users and venues through our messaging system.
• Display venue distances and nearby recommendations based on your location.
• Improve, personalize, and develop new features for the Service.
• Detect and prevent fraud, abuse, and review manipulation.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations.

3. AI Processing and Automated Decision-Making

Goler uses artificial intelligence and natural language processing to analyze visitor reviews and generate venue assessments. Specifically:

• Reviews are processed through an automated pipeline that extracts individual claims, classifies them against a taxonomy of quality and risk signals, and assigns confidence scores.
• Venue scores, verdicts, and review integrity alerts are generated algorithmically without manual intervention.
• Our AI pipeline processes the text content of reviews. It does not use biometric data, facial recognition, or any form of user profiling unrelated to venue assessment.

These automated assessments are clearly labeled as algorithmic outputs and accompanied by disclaimers. They are not editorial opinions.

4. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

• Venue owners. If you send a message to a venue through the Goler platform, the venue owner will see the content of your message.
• Reviews. Reviews submitted through Goler are used in our analysis pipeline and may be reflected in venue assessments visible to other users.
• Service providers. We use third-party services including Amazon Web Services (hosting, Cognito authentication, data storage).
• Legal requirements. We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

• Account data is retained for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
• Reviews and feedback submitted through Goler are retained as part of our venue analysis dataset. If you delete your account, your reviews will be anonymized.
• Messages between users and venues are retained for as long as both parties maintain active accounts.
• Usage and device data is retained in aggregated, anonymized form for analytics purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access. Request a copy of the personal data we hold about you.
• Correction. Request that we correct inaccurate or incomplete personal data.
• Deletion. Request that we delete your personal data, subject to legal retention requirements.
• Objection. Object to the processing of your personal data for specific purposes.
• Data portability. Request a machine-readable copy of your data.
• Withdraw consent. Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at legal@goler.co. We will respond within 30 days.

7. Cookies and Tracking

The Goler website (goler.co) may use cookies for:

• Essential functionality (session management, authentication).
• Analytics (understanding how users interact with the website).

We do not use cookies for third-party advertising. The Goler mobile app does not use cookies.

8. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us at legal@goler.co.

9. International Data Transfers

Goler, Inc. is incorporated in Delaware, United States. Our servers are hosted on Amazon Web Services in regions that may include the United States and Europe. By using the Service, you consent to such transfers.

10. Security

We implement reasonable technical and organizational measures to protect your personal data, including encryption in transit (TLS), secure authentication (Amazon Cognito), and access controls. However, no method of electronic transmission or storage is completely secure.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by updating the "Last updated" date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Goler, Inc. · Email: legal@goler.co